Technical and Business Analysts collect knowledge about the current business organization, key processes, roles and decision ownership, interdependencies, objects such as explicit documents and tacit information, communication and collaborative methods, changes to status, ownership and security access, etc.

• An overview of the current business environment.
• Process areas that are challenged and need to be changed.
• An assessment of how those process areas may be improved through solution rollout.
  
• A definition of specific solution recommendations.
  
• Platform and solution migration options.
• Resourcing and timeline recommendations.
• Documenting the current business environment.
• Review previously collected business environment model.
• Analyze and document areas that would benefit from process redesign or technological improvement.