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Master Concept Google Apps Services
Help Desk services
Google provides high touch support on an administrative level for Google Apps Premier Edition, but does not offer the same level of support for end users. As a solution provider, we can create a much closer relationship with you locally with your IT team and end users.
Master Concept Google Apps team provides consultancy for your company and help your company to use the communication and collaboration features of Google Apps to their fullest. We provides training to your internal users and train them to be more familiar with Google Apps's services, and the extensive online help resources available. As a result, we can serve as a single point of contact to end users and get the help they need quickly. By staffing help desk at our support call centre, a telephone number/email users can call into, or even providing speedy online assistance. Master Concept can fill a business need for real-person support that Google does not address.
Master Concept Google Apps Help Desk Services
- On-site help desk services
- Business-hours live end user phone support
- 24/7 live end user phone support
- Online email/chat end user support
- Support Putonghua, Cantonese, English spoken language in Asia
Remote service administration
Google Apps is a software-as-a-service solution, requiring no on-premise infrastructure, hardware, or even management. Google Apps can be set up, managed, and administered without our engineer even having to set foot in your company's place of business! We won't charge you for travel, on-site time, or for materials when doing ongoing administrative work for Google Apps.
Master Concept Remote admin setup Services
- Google Apps / Active Directory integration and user management
- Service usage, client activity reporting
- Mailing list creation, administration
End-user Training services
Most organizations transitioning to Google Apps are coming from a different system, where the majority of users are less accustomed to web-based business software.
Even in a company in which everyone uses Gmail for their personal email, users may still not be familiar with the suite of applications included in Google Apps.
Master Concept provides end-user training for your company and brings a great way to add additional value as part of your deployment-related activities, making for a smooth transition and allowing users to hit the ground running. With Google standard online training and a number of resources available, Master concept package them and provide efficient training to your end users, or which you can deliver yourself internally!
Master Concept Google Apps Training Services
- Launch/adoption training
- General on-site or remote training courses
- Use-case specific learning videos
Basic Setup services
A core goal of Google Apps is to be easy to set up and deploy. However, just because it's easy for an experienced admin or IT solution provider to deploy doesn't mean that a business has the time or resources to execute an effective deployment.
Many small businesses have a single IT person, who has little interest or time to plan, configure, deploy, and integrate a new communication and collaboration service like Google Apps. For these businesses, as well as larger businesses with more complex environments, outsourcing these tasks to Master Concept is a smart business decision.
A well executed Google Apps proof of concept, pilot, or deployment will be provided by our experienced Google Apps Service team
Master Concept Basic Setup Services (USD 10 per user)
- Google Apps domain creation
- MX record configuration
- User provisioning, setup
- Initial administrative setup
Advanced system integration and deployment services
Once an organization reaches a certain size, integration with other IT components becomes crucial to user adoption, usefulness, and a smooth deployment.
For example, companies with likely have a central user directory and single sign-on system that they would like to integrate Google Apps in to. Many organizations require existing email, calendar, and contact data be migrated, making the transition to Google Apps easier for end users.
To enable these scenarios, Google Apps Premier Edition has APIs expressly created to achieve these more advanced integrations. In addition to APIs, a growing number of 3rd party products enable off the shelf convenience, for example those found in the Solutions Marketplace in the migration and sync and identity management categories.
Master Concept Advanced system integration and deployment Services
- Proof of concept and pilot planning and execution
- Email, Document & Spreadsheets, Calendar migration services
- Custom or off the shelf single sign-on solutions, including LDAP and Active Directory integration
- Customized reporting dashboards
- Email gateway integration, advanced mail routing
Development and customization for Google Apps
Off-the-shelf products and services settings do not meet the needs of all organizations. Master Concept has extensive experience on Google Apps development and our Google Apps architect can help you understand what options are in the areas of customization, as well as provide new products which built from the ground up for the Google Apps environment. We have reference on building facility booking and user provisioning system on Google Apps for more than 80,000 users. Our Google development has strong experience on Java / Google code and Python languages which align with Google Apps supported development enviornment.
Master Concept Google Apps Development Services
- Development of tools and applications to integrate with Apps
- Domain-specific URL integration, customized logos
- Product integrations, like those done by Salesforce.com or Successfactors.
- Online facility booking system
- In-house User provisioning system
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Solutions 
