Freshdesk

Intuitive, Feature-rich, Affordable Customer Support Software

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Key Features
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Team Inbox

Receive, track and manage incoming support tickets from various different channels with a shared inbox view. 

 

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Agent Collision Detection

Ensure that multiple agents don’t end up working on the same ticket by accident.

 

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Custom Ticket Status

Create custom ticket statuses that suit your business processes. Help you organize and track your tickets better.

 

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Scenario Automation

Perform multiple actions on a ticket with a single click by automating repeated actions.

 

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Canned Responses

Give quick and consistent answers to common questions by creating pre-formatted replies.

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Helpdesk Reports

Understand how different agents and groups are performing based on various helpdesk metrics.

 

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Intelligent Ticket Assignment 

Assign tickets to agents based on their current workload, skill or using the round robin method.

 

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Social Media

Integrate your company’s Facebook page and Twitter handles and manage them from within the helpdesk.

 

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Portal Customisation 

Customize the look and layout of your support portal with full CSS customization and ready-made themes.

Freshdesk's Basic in less than 5 mins
Why Choose Freshdesk
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AI FREDDY BOT

The support bot by Freshdesk can be your smart support agent that instantly responds to queries that your customers might have. The Freshdesk support bot uses a Machine Learning/AI algorithm to analyze a customer query, fetch solutions from your knowledge base and proactively resolve customer questions.

Business Wechat &  Business Whatapp Integration 

Get your Business WhatsApp  and Wechat and integrate your messages you receive on to Freshdesk. It converts your one-on-one conversations including images or GIFs, voice messages, videos on Wechat/ WhatsApp into tickets and handle them from your Freshdesk helpdesk with ease.

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Custom Reporting & Analysis 

With Freshdesk’s Analytics, you can customise your reports and get tailored insights that are important to your business.  Track your customer service team's KPI and and get detailed insights. 

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Pricing

BLOSSOM
Perfect for small teams

$15

/agent/month billed yearly

  • Email Ticketing 
  • Ticket Dispatch 
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Automations 
  • Collision Detection 
  • Marketplace Apps 
  • Helpdesk In-depth 
  • SLA Management 
  • Business Hours

Select Plan

GARDEN
Ideal for growing teams

$29

/agent/month billed yearly

Everything in Blossom and…

  • Time Tracking 
  • CSAT Surveys 
  • Session Replay 
  • Performance Reports 
  • Multilingual Knowledge Base 

Select Plan

FOREST
Made for enterprises

$109

/agent/month billed yearly

Everything in Estate and…

  • Skill-based Ticket Assignment 
  • Sandbox 
  • IP Whitelisting 
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API rate limit

Select Plan