Solutions

Leave No One Out Of The Conversation With Freshchat Freddy AI

enables sales and customer teams to communicate with potential customers across multiple channels, providing a modern messaging experience that meets the expectations of today’s customers. This allows businesses to interact with their customers more efficiently and effectively.

Resolve All The Problems You Are Facing Now...

High volume of customer inquiries:

Businesses with a large customer base may struggle to respond to a high volume of customer inquiries in a timely manner.

Inconsistent customer service:

Businesses may struggle to provide consistent customer service across multiple channels and touchpoints.

Difficulty analyzing customer feedback:

Businesses may find it challenging to analyze and interpret customer feedback, especially if they receive a large volume of feedback across multiple channels.

Limited resources:

Businesses with limited resources may struggle to provide high-quality customer support and engage with customers across multiple

What makes FreshChat so special ?

Channel Freedom

Offers engagement across multiple channels:

  • Chat (WhatsApp, Facebook Messenger, Slack, Line, etc.),
  • Social media (Instagram, Facebook, LinkedIn, YouTube, etc.),
  • Voice (Amazon Alexa and Google Assistant)
    Email

Unified Agent Workspace

  • Freshchat equips agents with the context they need to deliver personalized experiences.
  • They can see details like past purchases, open issues, and conversations from any channel in one place.

Proactive Customer Journeys

  • Freshchat allows for proactive engagement with customers on web or messaging channels to stay ahead of potential issues and turn any engagement into a potential revenue-generating opportunity.

Bot-Driven Support

  • Freshchat’s Freddy AI-driven bots allow for quick and effortless self-service across various channels, including websites, native apps, and messaging channels.
  • Freddy (with GPT) is Freshchat’s latest offering of GPT-powered features
 Article Generator   Email Copy Generator   Conversation Summarizer   Rephraser   Autocomplete 

Features

Freddy Ai exclusive feature

Conversation Summarizer

  • An automated summary of a conversation between a customer and an agent.
  • Saves time and effort for collaborators or new agents by providing a quick overview of the conversation’s key points and next steps.
  • This eliminates the need for them to go through the entire conversation to get the necessary context.

Rephraser

  • Enables the replacement of informal language with more formal alternatives.
  • It allows agents to type a response quickly and then quickly transform it into a formal and coherent message that effectively addresses the customer’s query.

Autocomplete

By predicting sentence completion, it reduces the number of keystrokes required to respond to customer inquiries, resulting in faster response times.

Article generator

With the aid of a few prompts, it assists in the rapid creation of standardized knowledge-base articles and frequently asked questions (FAQs).



Email Copy Generator

Writing better email copy in less time to improve open rates and engagement. Sellers can create personalized emails tailored to individual prospects’ specific needs and pain points.

Pricing

Plans align with your business goals

Free

Perfect for small teams


$ 0 Up to 10 agents
  •  

Get going for free

Growth

Intuitive, industry-leading support for growing businesses
$ 19 /agent/month, billed annually
  •  

Everything in Free and

Pro

Advanced automation for high performance

$ 49 /agent/month, billed annually
  •  

Everything in Growth and

Enterprise

Fully featured with bots for enterprise-level support
$ 79 /agent/month, billed annually
  •  

Everything in Pro and

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